Privacy Policy

At Milano Restaurant Cafe Bar, accessible from milanocafebar.com.au, one of our main priorities is the privacy of our guests and website visitors. This document describes the types of information collected and recorded by Milano and how we use it.

Milano Restaurant – Cafe – Bar (ABN 98687316445) is an Italian restaurant, cafe and bar located at 1 Newstead Tce, Newstead QLD 4006, Australia. We are the organisation responsible for personal information collected through this website and related guest communications.

Questions about this policy: admin@milanocafebar.com.au or (07) 3852 4338.

By using our website, submitting our contact form, following our booking links or otherwise providing personal information to us online, you consent to this Privacy Policy and agree to its terms. If you do not agree, please do not use the website or submit personal information through it.

Where Australian law requires us to obtain a more specific consent (for example for certain marketing), we will ask for that consent at the relevant point of collection.

The personal information you are asked to provide, and the reason we ask for it, will be made clear at the point of collection (for example on our contact form). We only collect what we need to run the restaurant and respond to you.

Contact and enquiry data

We collect contact details directly from you when you send a message through our website contact form (on the homepage at /#contact), email us, phone us, or ask us to respond to a query. This may include:

• Full name
• Email address
• Phone number (if you include it in your message or provide it by phone)
• Message content for example reservation preferences, dietary notes, event enquiries or feedback
• Any other details you choose to include in your enquiry

Contact form submissions are processed by our website and delivered by email to our team so we can reply. We use your email as a reply-to address where available.

Information relating to your use of our website

When you browse our site we (and our hosting providers) may automatically collect information about how you use it. This can include pages you visit (such as menus, gallery, blog or about), links you follow, and approximate timing of visits. We may use aggregated insights to improve content, navigation and the guest experience. We do not currently run third-party advertising pixels on the public site for behavioural advertising.

Technical data

Hosting and security systems may automatically collect technical information about the device(s) you use to access our website, including:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Referring / exit pages and request timestamps
• General location inferred from IP (city / region level only, where available)

This information is typically used for security, troubleshooting, performance and understanding overall traffic patterns not to build a marketing profile of you as an individual.

Table bookings and reservations

If you book a table via our SevenRooms reservation link, SevenRooms collects the details you enter (such as name, phone, email, party size, date/time and special requests) under their privacy policy. Milano receives booking information needed to seat and host your party. Please review SevenRooms' privacy terms when you book.

Events and specials

If you enquire about private dining, events or respond to weekly specials or promotions featured on the site, we may collect the details you provide so we can follow up and organise your visit.

Staff / dashboard access

Our internal content dashboard is for authorised staff only. It uses a private session cookie to keep signed-in users authenticated. Guest visitors to the public website do not receive that cookie.

We use the information we collect in various ways, including to:

• Provide, operate and maintain our website and online guest services
• Respond to enquiries, reservation questions and customer service requests
• Confirm, manage and improve table bookings and guest experiences
• Communicate updates about your enquiry, booking or visit where relevant
• Improve, personalise and expand website content (menus, gallery, blog, events)
• Understand how guests use the website so we can fix issues and improve usability
• Protect the security of our website, systems and staff accounts
• Detect, prevent and investigate fraud, spam or misuse
• Comply with Australian law and respond to lawful requests from authorities

Personal information is processed for our legitimate business purposes of operating Milano Restaurant Cafe Bar, serving guests and improving our online presence. We will never sell your personal information to third parties.

We may disclose information if required by law, or to enforcement authorities or parties in actual or threatened legal proceedings, where we can do so without breaching applicable privacy laws.

Like most websites, our hosting environment follows a standard practice of using log files. These logs record visitors when they access the site. Information collected may include IP addresses, browser type, internet service provider (ISP), date and time stamp, referring/exit pages and possibly click counts. This data is generally not linked to information that directly identifies you by name. It is used for analysing trends, administering the site, tracking aggregate movement on the website and gathering high-level demographic information.

Cookies are small files stored on your device. Our approach is intentionally limited:

• Public website: we do not currently use advertising cookies or third-party analytics cookies (such as Google Analytics or Meta Pixel) on the public Milano site.
• Essential / operational: hosting and security layers may set strictly necessary cookies or similar technologies to deliver the site securely.
• Staff dashboard: a session cookie keeps authorised team members signed in. It is not used for public visitor tracking.

You can control or disable cookies through your browser settings. Blocking all cookies may affect some site features. If we introduce analytics or marketing cookies in the future, we will update this policy and, where required, provide additional notice or consent options.

We use trusted service providers to help operate the business. They only process information as needed to provide their services to us. Examples include:

• Website hosting & infrastructure to serve pages, store content and keep the site online
• Email / SMTP delivery to send contact form messages to our inbox
• SevenRooms reservation and table management when you book online
• Social platforms if you interact with us on Instagram, Facebook or TikTok, those platforms process data under their own policies

Our Privacy Policy does not apply to third-party websites, apps or advertisers. We encourage you to read their privacy policies and cookie notices. Milano does not control cookies or tracking set by third-party sites you leave our site to visit (including the SevenRooms booking flow).

We do not currently display third-party display ads on our website. If that changes, those partners may use cookies, scripts or similar technologies; we would update this section accordingly.

If you follow a link from our website to another site or service (for example social media, maps, booking tools or partner pages), this policy no longer applies. We are not responsible for the information-handling practices of third-party sites or services. Please read the privacy policies on those sites.

We retain personal information only as long as needed for the purposes described in this policy for example to complete your enquiry or booking, keep business records, resolve disputes and meet legal obligations. Contact emails and related correspondence may be kept for a reasonable period so we can follow up and maintain guest service history.

We take reasonable technical and organisational steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

Under the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), you generally have rights in relation to personal information we hold about you. Depending on the circumstances, you may request to:

• Access request a copy of the personal information we hold about you
• Correction ask us to correct information that is inaccurate, out of date, incomplete or misleading
• Deletion ask us to delete personal information where we no longer need it and are not required by law to keep it
• Complaint raise a privacy concern with us and, if unresolved, with the regulator

To exercise these rights, email admin@milanocafebar.com.au with enough detail for us to verify your identity and locate your information. We aim to respond within a reasonable time (generally within 30 days).

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Visitors in other regions (for example the EU/UK) may have additional rights under local law. Contact us and we will consider requests in line with applicable legislation. Note: Milano primarily operates for guests in Australia and this website is aimed at our Newstead / Brisbane audience.

Some of our service providers (for example hosting, email infrastructure or reservation platforms) may store or process data on servers located outside Australia, including in other countries. By using our website and services you acknowledge that your information may be transferred and stored overseas where those providers operate.

We take reasonable steps to ensure that overseas recipients handle personal information in a way that is consistent with the Australian Privacy Principles, where the APPs apply.

Protecting children online is important to us. Our website and services are not directed at children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information through our site, please contact us immediately and we will take reasonable steps to delete that information from our records.

We keep this Privacy Policy under regular review and place any updates on this page. The “Last updated” date at the top shows when it was last revised. Continued use of our website after changes are posted means you accept the updated policy. For material changes, we may provide additional notice on the website where appropriate.

If you have questions about this Privacy Policy, the personal information we hold about you, or you wish to exercise your privacy rights, please contact us:

• Business: Milano Restaurant – Cafe – Bar
• ABN: 98687316445
• Address: 1 Newstead Tce, Newstead QLD 4006, Australia
• Email: admin@milanocafebar.com.au
• Phone: (07) 3852 4338